Privacy Policy
Updated: October 26th, 2023
PRIVADA SPA PRIVACY POLICY
Effective Date: This Privacy Policy (“Privacy Policy” or “Policy”) was last updated on October 26th, 2023.
This Privacy Policy outlines the methods of collecting, using, and disclosing information obtained from visitors of the www.privadaspa.com website (the “Website”) and any associated Privada Spa Inc. mobile or in-store applications (collectively referred to as the “Applications”).
Via the Website and/or Applications, Privada Spa Inc. provides you with details about services and products offered Privada Spa locations, which includes but is not limited to: (a) booking, modifying, or canceling appointments; (b) submitting forms and sharing details for spa services; (c) utilizing benefits under any agreements made with Privada Spa locations; (d) purchasing and/or redeeming gift cards; (e) procuring spa services and products as a guest; (f) locating the nearest Privada Spa; (g) inquiring about franchising opportunities; (h) filling out customer satisfaction surveys related to Privada Spa experiences; (i) exploring employment opportunities with Privada Spa locations; (j) applying for roles at Privada Spa Inc.’s corporate office; (k) submitting details for promotional events or sweepstakes All these are collectively referred to as the “Service.”
Kindly be informed that this Policy is applicable to consumer data gathered by Privada Spa Inc. and/or independently owned Privada Spa branches via the Website and/or Applications. Your interaction with the Website, Applications, their content, any Service, or any service or product procured from an independently owned and operated Privada Spa is governed by this Policy and the Terms and Conditions, which includes clauses related to damage limitations and dispute resolutions. These Terms and Conditions are incorporated within this Policy by reference. For those seeking employment with Privada Spa, please get in touch with the specific location for details on their data handling practices.
INFORMATION COLLECTION
Privada Spa Inc. may collect data about you both directly and from third parties, as well as automatically via your interactions with the Website, Applications, and/or Service.
Direct Information Collection:
Engaging with certain areas or features of the Website, Applications, or Service might necessitate you to submit personal details. For instance, scheduling an appointment at a Privada Spa location will require you to provide your name, email address, phone number (termed “Personally Identifiable Information” or “PII”), along with specifics of your appointment like desired date, service, and time. Additional details such as health conditions or service preferences might be provided by you during booking. If reservations or purchases are made online via the Website or Application, Privada Spa Inc. gathers your payment data, encompassing PII and billing details. Contacting Privada Spa Inc. or using the online platforms results in the collection of certain details, which could include PII, your location, and the reason for the contact. Participating in promotional events like sweepstakes or applying for a job via the Careers section on the Website also prompts Privada Spa Inc. to collect relevant PII.
When making a reservation through the Website or Application for Privada Spa location, that location will gather your PII and payment information. Similarly, engaging with a specific spa location could lead to the collection of your name and other PII details, including your purpose of contact. If you’re applying for a job at a specific Privada Spa location via the Website, pertinent information like your contact details, position applied for, qualifications, and work history will be collected.
Data Collection Spa Locations:
In some situations, Privada Spa Inc. may collect certain professional or job-related data from its spa locations to evaluate staff eligibility for additional employment prospects or for job referrals. As an example, a staff member could be referred to another Privada Spa location. To understand data practices of a specific location, directly contacting the said location is recommended.
Information from Third Parties:
There are instances where Privada Spa Inc. and/or its spa locations might gather data about you from external sources. As an example, if a gift card is procured via the Website, Privada Spa Inc. would gather details of both the recipient and the buyer, including the buyer’s payment details.
Furthermore, information about you might be verified or augmented using external service providers. The data Privada Spa Inc. collects could be merged with data from these third-party sources.
Automatic Data Collection:
Automatically, Privada Spa Inc. might collect specific data about your interactions with the Website, Applications, or Service. This can include your domain name, browser type, operating system, viewed web pages, clicked links, IP address, the services you booked, time spent on the Website or Application, and the source URL that brought you to the Website. For further details on tracking methodologies, please refer to the section titled “Cookies and Other Tracking Mechanisms”.
HOW YOUR INFORMATION IS USED
Privada Spa may employ your data, encompassing your Personal Identifiable Information (PII), in the ensuing manners:
- To meet the purpose you furnished the information for. For instance, if you give your name and contact details to schedule a spa appointment or inquire about our treatments, Privada Spa will utilize this data to address your request. Should you offer your PII for purchasing a service, Privada Spa will utilize this data to facilitate the payment and booking.
- For enhancing, personalizing, and supporting our website, products, and services to cater to your needs better.
- To construct, tailor, and fortify the safety of your Privada Spa profile.
- To execute your service bookings, manage transactions, and counteract any deceitful activities.
- To extend customer service support, address any issues or concerns you might have, and refine our responsiveness.
- To enrich your online experience with Privada Spa, bringing you relevant content, tailored offers, and ads, possibly through emails or messages (subject to legal consents).
- To keep you informed about career prospects within Privada Spa.
- To preserve the safety, reliability, and wholesomeness of our website, offerings, and technological resources.
- To abide by legal requests and requirements when needed.
- During significant business events, such as mergers or asset transfers, your PII might be considered among the transferable assets.
SHARING INFORMATION
We hold your financial data with high confidentiality. Details like credit card numbers are exclusively used to complete bookings and verify payments.
Legal Compulsions
Occasionally, we might have to disclose PII due to legal mandates or to protect our rights, assets, and the wellbeing of our patrons.
Non-PII Sharing
We might occasionally share demographic data, like age brackets or zip codes, with trusted partners. This data won’t be connected to your personal details.
Third-Party Affiliates
Certain third-party entities assist Privada Spa in enhancing our service delivery. While they might access certain data, it’s strictly for service improvement. Misuse of this data on their part is strictly forbidden.
In Case of Business Evolution
Should Privada Spa undergo pivotal business shifts like acquisitions, your data could be part of the assets under consideration. Always, you’ll be informed, ensuring you’re in the loop regarding how your data is managed.
SHARING INFORMATION
Privada Spa ensures that your personal information remains protected. However, there are specific instances in which your data might be shared:
Financial Information
Privada Spa, and its affiliated spa locations, will never share your credit card number or other financial details with third parties, except to finalize your transaction and validate your credit card data.
Sharing for Legal Reasons
Privada Spa and our associated spa branches may disclose Personal Identifiable Information (PII) when mandated by law or under the genuine belief that such action complies with the relevant law. This can be to assert or protect our legal rights, defend against legal claims, or to investigate, prevent, or act concerning illicit activities, assumed deceit, or to safeguard the property or interests of Privada Spa and its affiliated branches, its agents, and staff, and to ensure the safety of our customers and the general public.
Sharing Aggregate Information (non-personally identifiable)
Occasionally, Privada Spa may share aggregated demographic details (like age, postal codes) with trusted partners. This information isn’t tied to any PII. We might also collaborate with third-party advertising agencies to represent us; these companies might utilize cookies and other tracking mechanisms to gauge advertising efficiency.
Sharing with Third-Party Service Partners
Privada Spa may provide information about individual users to third parties assisting us or having a contractual relationship with us. These third parties offer varied services, including processing credit card details, tracking online marketing efforts, and enhancing data about our clientele. We may also work with third-party email providers to facilitate our marketing emails.
Sharing in Business Transitions
Should Privada Spa encounter a pivotal business event, such as a merger or acquisition, the PII collected through our platforms will, in most situations, be considered among the assets involved. Users will be notified if their PII will be used contrary to this policy and will be given an option regarding the continuation of the sharing of their PII. However, this Privacy Policy does not intend to restrict Privada Spa’s rights to transfer or share PII collected from our platforms, without any limitations.
In the scenario where an affiliated Privada Spa location undergoes a similar business transition, PII collected by that location will, in most situations, be among the transferable assets. Users will be apprised after such a transfer. We emphasize our commitment to upholding your privacy, but we cannot account for the actions of third-party entities that operate independently of Privada Spa.
COMMUNICATIONS FROM OUR PLATFORMS AND YOUR PREFERENCES
Transactions and Service Notifications
Those who book or purchase through our platform will receive several emails and/or messages during the transaction process. They may also get calls from Privada Spa’s Customer Care to guarantee seamless transactions. Sometimes, we might need to relay service-related announcements, such as when our platform is down for maintenance. Typically, these are non-promotional and will be sent as long as your account remains active.
Exclusive Offers, Newsletters, and Updates
Out of respect for our users, Privada Spa and its affiliated locations offer the option to decline these communications. Further details are in the “Choice and opt-out” section.
Choice and opt-out
Users can modify their communication preferences in several ways:
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- From a Newsletter: Use the “Unsubscribe” link within the email.
- Alternate Method: Forward your request to Privacy@PrivadaSpa.com.
COOKIES AND OTHER TRACKING MECHANISMS
Privada Spa, its franchisees, and/or third-party service partners employ cookies and other tracking mechanisms to document your interactions with our Website and/or Service. This information may be merged with other PII you provide to Privada Spa. We and/or our franchisees may track your online activities across different websites when using our Services.
Cookies:
Cookies are alphanumeric markers that Privada Spa places on your computer via your web browser for documentation. Some cookies facilitate your navigation of our Website and Service, while others allow for a quicker sign-in process or let Privada Spa monitor your behaviors on the Website and Service. There are two primary cookies: session and persistent cookies.
Session Cookies. These exist only during your online session. They vanish once you close your browser or shut down your computer. Privada Spa utilizes session cookies to identify you uniquely during a session or as you engage with the Website, ensuring a seamless user experience.
Persistent Cookies. These remain on your device even after closing the browser or turning off your computer. For instance, Privada Spa employs persistent cookies to compile statistics about user interactions and patterns.
Disabling Cookies:
Many browsers automatically enable cookies. However, you can configure your browser settings to decline them. The Help section of most browsers provides guidance on blocking cookies. If you choose to disable cookies, you might still access certain parts of our Website, but some functionalities may be compromised. Click here to adjust your Cookie Settings.
Clear GIFs, pixel tags, and other technologies:
Clear GIFs are minuscule graphics with a distinct identifier, functioning similarly to cookies but are embedded on web pages. Privada Spa, along with its third-party collaborators, might use clear GIFs in association with the Website to analyze visitors’ actions, manage content, and for advertising and remarketing purposes. For instance, these technologies can help Privada Spa gauge email engagement rates and discern if emails are being shared.
Third-Party Analytics:
Privada Spa uses automated tools like Google Analytics to assess the Website’s performance. These tools aid in enhancing our Services and the user experience. While these third parties may use tracking tools like cookies, Privada Spa ensures your PII remains confidential and isn’t shared with these entities.
For more insights on how Google Analytics manages data, visit: www.google.com/policies/privacy/partners/. To opt out of Google Analytics, visit: https://adssettings.google.com/ and https://tools.google.com/dlpage/gaoptout/.
Do-Not-Track:
Modern browsers may allow you to send a “Do Not Track” signal. However, our Website doesn’t currently support this feature. If you reside in California, review our U.S. State Supplemental Privacy Notice for additional details.
Third-Party Ad Networks:
Privada Spa collaborates with third parties to display ads on other websites or platforms (e.g., social media). This partnership enables tailored advertising based on your interests. These third-party networks might use various tracking technologies to measure ad efficiency. Please note, Privada Spa isn’t responsible for the privacy practices of third-party sites outside our control.
Users in the U.S. can choose to opt out of many ad networks. For instance, visit the Digital Advertising Alliance (“DAA”) Consumer Choice Page or the Network Advertising Initiative (“NAI”) Consumer Opt-Out Page. Opting out will exclude you from specific interest-based ads but not all advertising. For more information, visit the DAA’s website at www.aboutads.info or the NAI’s website at www.networkadvertising.org.
SECURITY
Privada Spa takes diligent measures to safeguard the information of users. Whenever users share information through our Website and/or Applications, steps are taken to ensure the protection of this information in both online and offline environments.
While Privada Spa strives to maintain a secure and trustworthy Website and Applications, and to prevent unauthorized information disclosures, we cannot guarantee that the PII we collect will never be shared in a manner that contradicts this Privacy Policy.
By using our services, you recognize and consent that, as permitted by relevant laws, Privada Spa and its affiliated entities are not accountable for any data intercepted during its transmission over the internet or through the Applications. Furthermore, you release Privada Spa and its related entities from any claims arising from the use of intercepted data that might breach this Privacy Policy, legal regulations, or your personal privacy rights, to the extent allowable by law.
USER GENERATED CONTENT
Privada Spa welcomes you to contribute content on the Website or Forms, including your comments, résumé, or CV, and any other data you wish to make available. If you share content on the Website or Forms, it will be accessible to authorized personnel of Privada Spa and its franchisees.
If you decide to share your own content on the Website or Forms, be aware that your content might become public. Privada Spa and its franchisees cannot ensure that such information won’t be utilized in ways that might breach this Privacy Policy, legal guidelines, or your private privacy rights. By contributing, you acknowledge and consent that Privada Spa and its affiliated entities are not liable for the utilization of the content you post. You also release Privada Spa and its related entities from any claims arising from the misuse of your posted information in ways that might contravene this Privacy Policy, any laws, or your personal privacy rights.
EXTERNAL LINKS
The Website and/or Application(s) might feature links to other websites managed by third parties, or may be hosted on such sites. Kindly note that Privada Spa does not have any control over these linked sites. Privada Spa and its affiliated entities are not accountable for the privacy measures or the content of these websites. Each of these linked sites maintains its distinct privacy and data collection policies, and we recommend you to review the privacy policies of these sites before providing any Personally Identifiable Information or any other details. By accessing these third-party sites, you acknowledge and consent that Privada Spa and its associated entities are not liable for the privacy practices, data collection strategies, or the content of such third-party sites. You also release Privada Spa and its related entities from any claims arising from the misuse of your information in ways that might breach the privacy policies of these third-party sites.
CHILDREN UNDER 13
Our Website and Mobile Application are designed for users above the age of 13. Privada Spa does not intentionally gather Personally Identifiable Information (PII) from children under this age. Should we discover that we have inadvertently collected PII from a child under 13, we will either promptly delete this information or handle it in compliance with relevant laws.
CONTACT US
Users with any queries or concerns about their privacy or this Privacy Policy are encouraged to reach out to our Privacy Statement Personnel via Postal Mail at: Privada Spa; Attn: General Counsel; 19505 Biscayne Blvd Suite #2350, Aventura, FL 33180, or via email at Privacy@PrivadaSpa.com.
CHANGES IN THIS PRIVACY POLICY
Should Privada Spa decide to make adjustments to this Privacy Policy, we will announce those modifications on this page of the Website and any other appropriate locations to ensure you’re informed about the kind of data we gather, its use, and the specific conditions, if any, under which it might be disclosed or shared.
Privada Spa retains the right to revise this Privacy Policy at its discretion. We advise you to review this policy periodically. If significant alterations are made to this policy, Privada Spa will inform you on this page, through the latest email address you’ve provided, or through a notification on the Website and/or Mobile Application.
Have Questions?
We are here for you.
E-mail us at legal@privadaspa.com